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FAQ

Please be aware that the FAQs are subject to change.
Have questions that aren’t answered below? Email us at at info@chasingsummerfestival.com

General Questions

What is the Bag Policy?

For everyone’s safety, security and enjoyment, we ask you to only bring bags that meet our approved bags identified below to allow us to safely and efficiently properly screen and welcome fans into the event. All bags and hand-carried items will be subject to search and screened for prohibited items prior to allowing entry to the venue. Failure to comply with our Bag Policy will result in denial of entry to the venue. Guests denied entry to the venue will not be issued a refund.

APPROVED BAGS:

  • Bags smaller than 6” x 9” (does not need to be clear)
  • Clear bag smaller than 12” x 6” x 12” (no bags larger than 12” x 6” x 12”)
  • 1-Gallon plastic freezer bag
  • Medically necessary or required diaper bags
  • Hydration packs are permitted – No metal or hard framing; must be soft-sided and squeezeable. Cannot have more than 2 main compartments & 1 smaller compartment. Bladder cannot exceed 2L (litres) and must be empty & open for inspection upon arrival.

When and where is Chasing Summer Music Festival?

Chasing Summer is happening August 2 & 3 at Max Bell Centre Festival Grounds is located at 1001 Barlow Trail SE, Calgary. Please arrive early to ensure you do not miss your favourite performers. The main entrance is at the north end of the site. We encourage everyone to come by transit, taxi or ride share as there is limited parking in the area.

What is the minimum age to attend?

You must be at least 18 years of age and present valid primary & secondary ID with your tickets upon entry. See below for more details on IDs we accept.

What kind of ID do I need to get in?

Identification will be checked upon entry to the site by security at the Main Entrance. You’ll need a primary piece of government issued ID* with an approved secondary ID.**

Valid primary identification must:
Have a photo / have a name / have a signature / be government issued / include date of birth / not be expired / have a unique identifier number / be an original (not a photo on a phone or copy).

The following forms of identification will be accepted:

  • Valid Driver’s License
  • Alberta Operators License
  • Valid Passport
  • Valid Nexus Card or other Trusted Traveler Program Government Issued Photo Identification
  • Canadian Citizenship Card
  • Canadian Armed Forces Identification Card
  • Certificate of Indian Status Card
  • Permanent Resident Card

Acceptable forms of secondary ID:

Secondary identification must have the person’s name embossed on the card and their signature. The following forms of secondary identification will be accepted:

  • Credit card or bank card *Must have name embossed, include signature, and not expired
  • Birth certificate
  • Baptismal certificate
  • Foreign government visa
  • Firearms license 

The following forms of identification are NOT accepted:

  • Expired ID of any kind
  • Temporary paper ID
  • Photos of any ID
  • School Identification Cards

For any additional questions regarding ID requirements, please visit the AGLC website.

 

Is there seating available?

The venue is general admission standing room on mostly asphalt ground and some grass areas. Arrive early to get a good spot.

Chairs or stadium seating of any kind will not be permitted.

If you have accessibility considerations, more information can be found in the Accessibility section below.

CAN I BRING A WATER BOTTLE INSIDE?

There will be free water stations on site for guests to fill their bottles. Water bottles cannot exceed 1 litre and must be soft-sided (squeezable). No glass & hard-sided bottles, including hard plastic, will be permitted.

Hydration packs are permitted – No metal or hard framing; must be soft-sided and squeezeable. Cannot have more than 2 main compartments & 1 smaller compartment. Bladder cannot exceed 2L (litres) and must be empty & open for inspection upon arrival.

IS THERE FOOD AND DRINKS AVAILABLE?

A variety of food and beverage options will be available on site. Outside food and beverages are not permitted on site. Those with specific medical or dietary needs that cannot be met on site are required to bring any items in factory sealed containers (unopened from store purchase). Homemade or opened items will not be permitted.

Where is lost & found?

Lost and found is located at the Box Office by the Main Entrance on event days. Box Office hours are 1:30PM – 10:30PM. *Times are subject to change.

What is the camera policy?

Guests may use personal cameras and mobile phones to take photos inside the venue. Cameras with detachable lenses or zoom lenses 2 inches or greater are not permitted. Professional video cameras or video/audio recording devices are not permitted at the event.

Can I smoke/vape in the venue?

There is a designated smoking and cannabis consumption area inside the festival. More information about our cannabis policy can be found below.

What is your cannabis policy?

All persons entering the venue are subject to search of their person and property upon entry, as allowable by law. The venue will allow guests who are of legal age (18+) to bring Cannabis, THC and related derivatives permitted by law into the venue subject to the following conditions:

  • Cannabis, THC and related derivatives in infused foods, oils or candies commonly referred to as “edibles” MUST be in factory sealed packaging from a Provincially Approved and Regulated Supplier. Opened packages, homemade products or those where the supplier cannot be confirmed will not be allowed into the event.
  • The quantity of Cannabis, THC and related derivatives permitted shall be in accordance with local laws and regulations pertaining to possession and personal consumption.
  • Cannabis is for personal use only. The unregulated sale or gifting of cannabis to any other person is strictly prohibited.

Guests who are of legal age (18+) can only use and/or consume the above identified Cannabis, THC and related derivatives they have brought on site in the designated Cannabis consumption area; no liquor/alcohol is allowed in this designated consumption area.

Guests who are of legal age are also able to purchase these products from a Provincially Approved and Regulated Supplier and have them delivered to a dedicated area within the venue, located inside the designated Cannabis consumption area.

Use of and consumption of these products is subject to the following conditions:

  • Smoking and vaping of these products can only occur in the designated consumption area. Doing so outside the designated area may result in eviction from the venue.
  • Any guest who overuses or overconsumes any intoxicant is subject to eviction.
  • No guest can supply another person with these products. Doing so will result in eviction from the venue.
  • Security staff will evict any person who sells or purchases these products from another person inside the venue, with the exception of picking-up these items from a Provincially Approved and Regulated Supplier in the dedicated area for this.


Approved Container Types

All approved suppliers will adhere to the packaging requirements mandates by law. Packaging must include the following:

  • The standardized cannabis symbol
  • The brand name of the cannabis product
  • THC and CBD content
  • Health warning message
  • Other brand element
  • Other required information about the cannabis product
  • Non-required information about the cannabis product
  • Nutrition facts table
  • List of ingredients
  • Bar code

The following images provide examples of the required packaging information and samples of approved packaging:

Cannabis can only be consumed in the designated cannabis consumption area. Please refer to the site map or ask festival staff for the designated location.

Getting to the Festival

CAN I PARK AT THE FESTIVAL?

There is no parking at the event site. We recommend parking at either the Zoo or Franklin C-Train stations and taking the train to the event. Parking in the surrounding residential area is strongly discouraged. Take care if parking on private property – they can ticket or tow you at their discretion.

HOW CAN I GET THERE BY PUBLIC TRANSIT?

Taking the C-Train is the easiest way to get to the festival site. Hop on a Blue Line Train to Barlow-Max Bell Station.

These bus lines also stop near Max Bell Centre: 127, 155, 27, 33.

For guests arriving via public transit, please download the City of Calgary “My Fare” app and purchase transit tickets through the app to avoid long line-ups and delays at transit stations.

For more information, please visit Calgary Transit website.

Payments

WHAT ARE MY PAYMENT OPTIONS ON SITE?

The Chasing Summer site will be 100% cashless. Only credit cards, debit cards, and mobile payments are accepted on site.

Tickets & Admission

What time is the box office open?

Box Office hours are 1:30PM – 10:30PM on both event days. *Times are subject to change

Do you allow re-entry?

There are no ins and outs during each festival day. If you leave earlier than the closing time of each day, you will not be able to re-enter without buying a new ticket (if available).

ARE THERE VIP AREAS SUCH AS BOTTLE SERVICE AVAILABLE DURING THE FESTIVAL?

There will be a VIP area on site with different levels of amenities available. More info on bottle service options to be released soon.

I GOT MY TICKET FROM A “FRIEND” / KIJIJI / MARKETPLACE / SOMEONE I MET. HOW DO I KNOW IF THEY ARE VALID?

There is no way to guarantee third party tickets are legit. The only tickets we guarantee are the tickets purchased from chasingsummerfestival.com via Front Gate Tickets.

I’VE LOST MY TICKET, WHAT CAN I DO?

Please contact Front Gate Support at https://support.frontgatetickets.com.

WHEN PURCHASING TICKETS FROM FRONT GATE, I ENTERED THE WRONG EMAIL. WHAT CAN I DO?

Please contact Front Gate Support at https://support.frontgatetickets.com

Accessibility

WHAT ARE THE ACCESSIBILITY SEATING OPTIONS?

A raised ADA area is available for any patrons requiring wheelchair or special seating considerations. The accessible seating option is available to ticketholders using wheelchairs, crutches, or who have any other physical disabilities or injuries that will necessitate a seat or raised view for the show.

Any ticketholder who has special seating requirements should email info@chasingsummerfestival.com with your ticket order confirmation number to request access to the accessible seating area. We recommend coordinating this in advance of the event. If needed, there will be a designated staff member available on site to provide some assistance. Accessible seating patrons who require an attendant are encouraged to purchase a ticket for their attendant and include mention of them in the email. There will be 1 attendant permitted per accessible seating patron in the designated seating area. Please note accessible seating is limited and will be provided on a first come, first serve basis until the ADA area is at capacity.

If you arrive at the show and do not find that the accommodations are adequate for your specific circumstances, please notify a staff member on-site to escalate your request.

Are service animals allowed?

Yes – Service dog teams must have an Alberta Service Dog Identification Card Get a service dog identification card | Alberta.ca OR, if from out of province, the equivalent license/Identification card from the licensing body in their home state or province.

Health & Safety

IS THERE MEDICAL/FIRST AID AVAILABLE?

There sure is! Health & safety at our event is our number one priority. The main medical area is located inside the Max Bell Centre. There will also be roving teams around the site. Be sure to note the location upon entry to the event or ask event staff for help if needed.

IS THERE FESTIVAL HEALTH AT THE EVENT?

Yes – Festival Health is an overarching term that provides education and resources on attending festivals and concerts safely from sunscreen and water, to safe substance use and alcohol consumption. If you are feeling uneasy or have any questions about steps you can take for your health and safety at events – check out their tent for more information. They are the ones in the cool purple shirts!

WHAT CAN I DO TO PROTECT MY HEALTH & SAFETY AT THE EVENT?

If you are reading this FAQ, you’re off to a great start! Be sure to:

  • Stay hydrated and drink lots of water
  • Wear sunscreen and dress for the weather
  • Check your local Public Health website on safe substance use and alcohol consumption
  • Do not bring prohibited items into the event
  • Follow our Fan Code of Conduct for your and everyone’s safety
  • Keep an eye out for your friends
  • Follow instruction from event staff – they are here to help

If you see something, say something – report safety and security concerns immediately to event security and staff +587-583-5315

Security Screening

Guests are required to pass through security screening upon entry to the venue. Screenings will include a bag check, frisk search and metal detector screening (see Prohibited Items, Permitted Items and Bag Policy for what is/is not allowed). Patronscan is being used for this event. All guests will be asked to provide government issued photo ID. See ID section for accepted forms of ID.

Any guests who do not comply with the above security screening will be denied entry to the venue. Any guests who are denied entry or removed from the venue for any violation of facility rules will not be issued a refund.

PROHIBITED ITEMS

The following items are NOT permitted on site:

  • Aerosol containers of any kind
  • Animals (Service dog teams must have an Alberta Service Dog Identification Card OR, if from out of province, the equivalent license/Identification card from the licensing body in their home state or province)
  • Any bag larger than 6”x 9”, with the exception of clear bags up to 12”x 6”x 12”, 1 gallon plastic freezer bags or medically necessary or diaper bags
  • Any item that can be used as a projectile, including but not limited to metal or hard sided water bottles
  • Any projectile or item that can be used as a projectile
  • Artificial noise makers, including megaphones and air horns
  • Balloons or inflatables of any kind
  • Bubble gun
  • Coolers
  • Costume masks
  • Drones
  • Flag poles or poles/long sticks of any kind
  • Gang or club clothing and/or gang or club support gear, including but not limited to banners, signs and flags
  • Gas masks
  • Glass of any kind
  • Hard-sided (Wood or metal framed) folding fans and any fan larger than 13.5” x 25”
  • Helmets, unless medically required
  • Illegal drugs and drug paraphernalia
  • Laser pointers of any kind
  • Markers, pens or spray paint
  • Musical instruments and Bluetooth speakers
  • Outside food & beverage, with the exception of medically necessary or prescribed items and personal amounts of factory sealed (unopened) snacks such as granola bars, protein bars, chips, etc.
  • Outside liquor
  • Perfume and cologne bottles
  • Pocketknives of any kind
  • POI, whips and other flow props
  • Portable chairs of any kind, including lawn chairs and stadium seats
  • Posters and signs, except for those purchased from an authorized merchandise vendor inside the event
  • Professional audio, video or photography equipment (no detachable lenses, tripods, zoom lens 2 inches or greater, and/or commercial use camera assemblies)
  • Pyrotechnics of any kind, including fireworks, sparklers or firecrackers
  • Selfie sticks or GoPro apparatus
  • Skateboards, rollerblades, roller skates, scooters, wheeled or motorized items intended to be ridden
  • Sports equipment (i.e., frisbees, etc.)
  • Tactical clothing or equipment
  • Tents
  • Umbrellas
  • Walking sticks or canes of any kind unless it is a medical required mobility device
  • Water guns
  • Weapons of any kind and/or items that can be used as a weapon, including but not limited to large spikes, heavy wallet chains, bats/clubs, etc.
  • Any other item deemed unsafe by site management
PERMITTED ITEMS

The following items ARE permitted on site:

  • Cigarette packs – Must be in factory sealed packaging from a Provincially approved and regulated supplier
  • Empty refillable drink containers (NO Glass) *Must be 1 litre in size or smaller and soft sided (squeezable). Limit 1 per person
  • Go Pro Cameras ONLY. NO Go Pro apparatus, including selfie sticks, are allowed
  • Gum – Must be in factory sealed packaging
  • Hydration packs. Cannot exceed 2 litre bladder. Cannot have more than 2 main compartments and 1 smaller compartment. No metal or hard framing; must be soft-sided and squeezable. Bladder must be intact and useable, empty and open for inspection upon arrival
  • Medically prescribed/required medications (must be in prescription container and verified with owner produced government issued photo identification), food and beverage items
  • Personal cameras and mobile phones. No detachable lenses or zoom lenses 2 inches or greater
  • Reasonable amounts of sunscreen (No aerosol containers allowed)
  • Soft sided folding fans that do not exceed 13.5” x 25”
  • THC or derivative products must be in factory sealed (unopened) packaging from a provincially licensed supplier (limited to legal restrictions)
  • Vape juice E-liquid – Must be unopened, factory sealed and personal amount only
  • Vapes (must have empty chamber or be in unopened factory sealed container from licensed supplier)
  • 1 gallon plastic freezer bag
  • Any bag 6” x 9” or smaller
  • Any clear bag 12”x 6”x12” or smaller
  • Medically necessary bags or diaper bags for infant or young children

Fan Code of Conduct

We are committed to creating a safe, comfortable, and enjoyable experience for everyone. We ask that your conduct contribute to everyone’s enjoyment of the event, be legally appropriate, and not be offensive or abusive to others. For your safety and comfort, unacceptable conduct is subject to ejection and includes, but is not limited to, the following:

  • Use of foul, threatening, offensive or abusive language or gestures.
  • Discrimination, bullying or hate that harasses, victimizes, degrades, or intimidates an individual or group of individuals based on the 13 Prohibited Grounds of Discrimination identified in the Canadian Human Rights Act and Regulations. These are race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, or conviction for which a pardon was granted.
  • Harassment, including unwelcome or hostile behavior, physical contact or sexual attention.
  • Fighting or any other type of violence.
  • Wearing or using clothing, signs, and banners which are offensive in nature.
  • Excessive intoxication or impairment due to alcohol/cannabis or consumption of illegal substances.
  • Throwing objects or interfering with the progress of the event.
  • Being in possession of alcohol not purchased inside the venue.
  • Being in possession of weapons, illegal substances or any other prohibited items.
  • Smoking (including e-cigarettes, personal vapourizers, and cannabis) in non-designated areas.
  • Unpermitted access and breaching perimeters to the festival areas or other restricted areas.
  • Any other conduct that may be deemed by Chasing Summer Music Festival to be inappropriate or which may adversely affect the safety of persons, property, or disruption of the event.

Chasing Summer Music Festival will not tolerate any unsafe, offensive behaviour that violates of Fan Code of Conduct. Failure to abide by this Code may result in ejection, suspension from entering any or all of our venues.

Each of us has a responsibility to report any act that goes against the values that we stand for. So, if you see something, say something. Report any safety concerns to us right away.